Spa Etiquette & Policies 

Arrival

We request you to arrive at least 5 minutes prior to your appointment. This will allow you to complete the health questionnaire or other paperwork as needed. It will also allow for any preparation. We do our best to accommodate all our clients. However, any late arriving clients may lose time on their service. 

Spa Attire 

We recommend wearing casual, comfy attire while visiting the spa.

Mobile Phones Use

At Spring Mist Spa, we strive to maintain a serene, relaxing atmosphere to give you a great spa experience. We request you to help us achieve that by turning your phone ringer and audio off before arriving at Spring Mist Spa. 

Socializing

We request that while in our waiting area, please refrain from speaking loudly, keeping in mind that others may be receiving relaxing treatments.

Children

Spring Mist Spa guests must be at least 14 years old to receive services. Children under 14 are not allowed in the spa, unless pre-approved. Younger children coming in for child mani or pedi must be accompanied by an adult at all times while at the spa.

Client Privacy

At Spring Mist Spa, your privacy is important to us. Should you need to disrobe and change, your service provider will exit the room to allow you to change privately. They will knock on the door and re-entering the room once you grant permission to do so. During the treatment, only the area being treated will be uncovered. 

Right of Refusal

We reserve the right to refuse service to any one for improper conduct or inappropriate conduct or language. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct and language.

Contact Us for Cancellation

Please contact us at least 48 hours prior to your appointment should you need to cancel or re-schedule your appointment. Should you fail to contact us at least 48 hours prior to your appointment, or do not show up for your appointment, we will charge you a cancellation fee, equal to the cost of service for which you were booked.

Treatment/Packages 

Series of treatments are non-refundable and non-transferable to other individuals. Discount received on series treatments will be forfeited if you choose not to complete the series.

Refunds

No refunds on prepaid treatments and deposits.

Pre-paid Treatments

Upon short notice cancelations and no shows, full cost of the treatment will be forfeited.

Contact Us When Late

Contact us if you know you will be late for your appointment. We always attempt to accommodate late arrivals. However, if a treatment needs to be cut short due to your late arrival, the full service price will still be charged.

Privacy Policy

Your privacy is critical to us. The following blueprints our privacy policy.

• We will never share your data or information with any party whatsoever.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We gather and utilize individual data only for the purpose of satisfying those reasons indicated by us.
• Spring Mist Spa will hold individual data long enough to satisfy the reasons for which it was collected.
• We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
• Spring Mist Spa will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.